Debra Crawford - United States of America
About the artist
Member since the very beginning
DEBRA CRAWFORD
PROFESSIONAL EXPERIENCE
COMPUTER SERVICES, Nashville, Tennessee
Freelance, 1994 to Present
*Provide creative designs for client’s personalized promotional items and corporate identities including logo design, direct mailers, newsletters, brochures and website design, substantive editing, copy editing, proofreading, layout and design services for publications such as books, manuals, articles, presentations and promotional materials (portfolio available at www.yourcreativedge.com)
*Provide PC maintenance services such as hardware/software upgrades, repairs and virus removal
EFC SYSTEMS, Antioch, Tennessee
Application Support Specialist, 2001
*A temporary position providing training documentation for proprietary help desk software and support services to end users on desktop applications such as MS Office products
CHERNEY & ASSOCIATES, INC., Brentwood, Tennessee
Technology Coordinator, 1996 to 2001
*Contracted part-time by this firm to establish a new office and assist with marketing
*Designed and managed the company website (www.cherneyandassociates.com)
*Provided substantive editing, copyediting, proof reading, layout and design services for all articles, newsletters, reports, RFPs, manuals, promos and 2 industry books currently in publication through NHIA (National Home Infusion Association)
*Designed, maintained and generated market research questionnaires and end-result data reports
*Conducted market research on client projects using the Internet as a primary research tool
*Designed formal training presentations and slide shows for sales training sessions and association meetings
*Updated and maintained company computer systems to increase work flow efficiency
TOM’S POOL SERVICE OF PINELLAS COUNTY, INC., Largo, Florida
Business Administrator, 1991 to 1994
*Designed company’s promotional advertising materials
*Interviewed and trained staff on correct operating procedures for efficient work flow
*Efficiently maintained all company financials such as accounts payable, accounts receivable, payroll, 941 tax deposits, invoicing, aging reports, customer lists, past due notices, collections and customer service
NIELSEN MEDIA RESEARCH, Dunedin, Florida
Senior Administrative Assistant/Help Desk Support Technician, 1985 to 1993
*Developed and presented two award-winning and cost-saving ideas that were later implemented
*Responsible for inventory control of over $1 million in metering equipment dispersed among 400 field representatives and 25 regional managers
*Created a program to assist regional managers in personnel performance and salary reviews using macros and dBase programming skills to research and produce weekly performance scores for all field personnel
*Represented the company helpdesk designed to provide support for clients and field personnel
CERTIFICATIONS AND TRAINING
ATHENA LEARNING CENTER, Nashville, Tennessee
*CompTIA A+ certified, 2000
*Certified Internet Webmaster Associate, 2001
ST. PETERSBURG JUNIOR COLLEGE, Clearwater, Florida, Business Administration, 1987
ADDITIONAL TRAINING AND COURSE WORK:
Networking Fundamentals
HTML Authoring
Internet Connectivity
Dbase III Plus
I-Speak Communication Styles
Call Center Customer Service Skills
SOFTWARE EXPERIENCE:
Microsoft Windows 95/98/ME/XP
Microsoft Office (Windows and Mac)
Microsoft Access
Microsoft FrontPage
Microsoft Publisher
Corel Draw
MAC OS
Adobe Photoshop
ACT Contact Management
Microsoft Outlook
DBase III Plus
Lotus 1-2-3
